This individual has analyzed information and evaluated results to find the best solution and solve problems. This has ensured effective communication and information systems within their department and across the property through the use of logs, department meetings, and property meetings. MEET HIM TODAY!
The individual demonstrated a strong understanding of the brand's service culture and ensured that all employees, team leaders, and managers also understood it. They set service expectations for all guests and took ownership of addressing any guest complaints or problems until they were resolved. The individual was responsible for ensuring that all banquet functions were up to standard and exceeded guests' expectations, and provided services that were above and beyond for customer satisfaction and retention. They improved service by communicating with and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching as needed, and served as a role model to demonstrate appropriate behaviors. The individual also provided information to supervisors, co-workers, and subordinates through various methods and analyzed information to find the best solutions to problems. They ensured effective communication and information systems within their department and across the property through the use of logs, department meetings, and property meetings. They also coordinated with the sommelier to serve pairing wines that enhanced the flavors of the chef's five diamond rated dishes and worked with the Maitre d' to meet guest expectations by providing exclusive cocktail beverages. The individual was responsible for ensuring all steps were taken to meet AAA Five Star standards as the restaurant was being evaluated for a AAA Five Star rating and served as a Managing Captain Waiter.
Shalom Bennett is a highly experienced and skilled team leader with over 30 years in the hospitality industry. He has expertise in managing high-pressure environments and training teams, as well as being proficient with computer systems and software. Bennett has held various management roles, including self-employed owner/operator on Amazon.com, General Manager at Olive Garden, and Restaurant Manager at Joes American Bar and Grill. He is authorized to work in the US for any employer and is willing to relocate. Bennett has a strong track record of success in improving productivity and customer satisfaction, as well as handling property management negotiations and regulatory compliance.
Executed daily operations of high volume restaurant • Examined rates, tariffs, operating costs and revenues to determine increase in rates and tariffs, reduction of operations and maintenance costs, expansion and changes in schedules and routes. One examination of tariffs caused one location in New Hampshire to close. • Wrote, designed and produced development plans for managers • Directed compliance of workers with established company policies, procedures and standards, such as safekeeping of funds, tickets, personnel employment, grievance practices, enforcement of government regulations. • Trained and managed over three high potential managers and achieved significant improvements in their productivity earning them promotions to General Managers and trips to Italy. • Reviewed operational records and reports and referred to manuals, company instructions and government regulations to detect deviations from operational practices. • Trained new managers in becoming culinary and service focused assigning them to departments. • Supervised three managers, scheduled work hours, resolved conflicts, and determined salaries. • Coordinated advertising and sales promotion programs for location. • Successfully handled property management negotiations and conflicts. • Reviewed replies to public liability and FBI complaints for conformance with company public relations policies and procedures. • Structured and maintained training teams for region for many years. • Inspected regions restaurants for conformance with standards for cleanliness, appearance, need of repair and maintenance. • Spearheaded advertising efforts gaining a free billboard from landlord. • Directed corrective measures required to meet standards for state unemployment regulations. • Held liquor licenses in Foxboro, Methuen, and Keene with zero infractions.
Executed daily operations of all restaurant aspects Managed all daily operations of the restaurant. Supervised preparation of meals and beverages for customers. Wrote, designed and produced improvement plans for service team. Coordinated activities among various departments such as kitchen and dining room Ensured customer satisfaction with their dining experience. Trained and managed service team and achieved significant improvements in their productivity. Managed inventory and ordering of food, equipment and supplies. Arranged for routine maintenance and upkeep of the restaurant, its equipment, and facilities. Managed administrative and human-resource functions of the business, including recruiting new employees, monitoring employee performance, and training. Studied sales records to determine which menu items are most popular. Placed orders with distributors and scheduled delivery of fresh food and supplies. Planned for routine services such as linen service and heavy-duty cleaning of kitchen equipment. Ensured compliance with all regulatory requirements and facilitated inspections. Motivated employees to work as a team and provided one-on-one training to key personnel.b Ensured that diners are served properly and in a timely manner. Investigated and resolved customer complaints about food quality or service. Monitored orders in the kitchen to determine where backups occur, and worked with the chef to remedy the situation.